Privacy Policy.

1. Information we collect

Depending on how you use NexGen, we may collect:

• Account email, authentication records, and information used to secure account access.
• Order history, selected products and plans, payment and order references, delivery status, and information needed for fulfillment.
• Support messages, ticket history, and information you choose to provide when requesting help.
• Technical and security logs such as IP address, browser or device details, timestamps, request records, and events used to detect fraud or protect the service.
• Essential browser storage used for cart contents, recently viewed products, and private order access on your device.

2. How we use information

NexGen uses information reasonably necessary to:

• Provide account access and email authentication.
• Process purchases, reconcile orders, deliver products, and maintain purchase history.
• Respond to support requests and resolve delivery, replacement, refund, or billing issues.
• Prevent fraud, chargeback abuse, unauthorized access, spam, and other security threats.
• Operate, troubleshoot, analyze, and improve the marketplace.
• Meet accounting, legal, regulatory, and enforcement obligations.

3. Payments and third-party services

Checkout and payment processing may be handled by third-party processors. NexGen receives order and payment-status information needed to complete and support a purchase, but does not intentionally store full payment card numbers or card security codes.

NexGen may share limited information with payment processors, checkout and fulfillment platforms, approved product providers, email services, hosting and infrastructure vendors, and professional or compliance services. We share only information reasonably required for the service they perform.

4. Sale of personal information

NexGen does not sell customer personal information for advertising purposes. We may disclose information to service providers and other parties as described in this policy to operate the marketplace, complete orders, protect the service, or comply with law.

5. Security

NexGen uses reasonable administrative, technical, and organizational safeguards designed to protect account, order, and delivery information. Measures may include access controls, encrypted secret storage, restricted administrative sessions, and monitoring for misuse. No internet service or storage system can guarantee absolute security.

Protect your email account, sign-in codes, private order links, and delivered keys. Contact support if you believe any of them have been exposed.

6. Retention

We retain information for as long as reasonably necessary to provide accounts and order access, fulfill purchases, resolve disputes, prevent fraud, maintain business and accounting records, and meet legal obligations. Retention periods vary by record type. When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

7. Your requests

Where applicable, you may ask NexGen to access, correct, or delete personal information associated with your account. Submit the request through the support and ticket system using the account email so we can verify your identity. Some records may be retained when required for security, fraud prevention, accounting, unresolved orders, or legal compliance.

8. Legal disclosures

NexGen may preserve or disclose information when reasonably necessary to comply with law, legal process, or valid government requests; enforce agreements; investigate fraud or abuse; protect NexGen, customers, or others; or respond to an emergency involving safety or security.

9. Policy updates

NexGen may update this Privacy Policy as the marketplace, service providers, or legal requirements change. The updated date will appear at the top of this page. Material changes may also be communicated through the site or account contact information where appropriate.

10. Contact

Submit privacy questions and requests through the NexGen support and ticket system. Do not include passwords, full license keys, complete payment card details, or private order links in a public message.